SHIPPING TO THE UNITED STATES

Timber Oaks Tactical will ship to all 50 states, U.S. PO Boxes, and APO/FPO/DPO addresses. If shipping APO/FPO/DPO it must ship USPS.

For APO/FPO addresses, please ensure that your shipping information is properly formatted to fight against errors in our shipping systems. Here is an example of a properly formatted address:

• NAME: JOHN DOE
• COMPANY (FPO ONLY): USS Timber Oaks Tactical
• STREET 1: UNIT/PSC 1234
• STREET 2: BOX 1234
• CITY: APO/FPO
• STATE: ARMED FORCES PACIFIC
• COUNTRY: UNITED STATES
• ZIP: 00000-0000

SHIPPING INTERNATIONALLY

Using First Class Mail International, deliveries generally take between 10-31 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. Orders may be delayed by your country due to COVID regulations.

WILL I HAVE TO PAY CUSTOMS WHEN I RECEIVE MY ORDER?

Yes, because customs charges differ from country to country, it is your responsibility to find out what the charges will be. If your package is returned to us because you refused to pay customs, Timber Oaks LLC will not issue a refund.

PREORDER AND TIMBER OAKS TACTICAL LIMITED

If your order contains a preorder or Timber Oaks Tactical limited item your entire order will ship when that item becomes available. Once available it will ship in the method purchased. If you would like to split the order, please contact Customer Service for further assistance. 

SHIPPING AND HANDLING RATES

We offer free standard shipping and handling to all Club Timber Oaks Tactical members and any order over $75. 

All products are processed and shipped out within 3-4 business days from the date of purchase. Orders may be delivered by UPS or the U.S. Postal Service (USPS). An order may be shipped with a higher service tier to meet the original delivery expectations at no additional charge.

Shipping and handling charges are per shipping address. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses.

Free standard shipping and handling is valid for logged-in Club Timber Oaks Tactical members on all orders. Orders over $75 are shipped free on a standard method for all customers

RETURN POLICY

We strive to ensure that our customers are satisfied with their purchases. We inspect all out products to ensure customers satisfaction ahead of time to which it is unlikely that any clothing products have any type of manufacture defects but just in case one slips through, and you need to return an item, please adhere to the following guidelines:

Eligibility: All clothing items are considered custom orders and will only be eligible for return if there is a manufacturing defect. All other items can be returned with a pre-authorization

Return Period: Returns must be initiated within 60 days from the date of purchase.

Condition: TIMBER OAKS will inspect any unworn, unwashed, new condition (per TIMBER OAKS discretion after checking merchandise) that is defective merchandise purchased within 60 days of your orders purchase. A new clothing item of the same type, style, and design will be shipped out to replace the manufactured defect clothing purchased.

Return Process: To initiate a return, please contact our customer service team for further instructions and a return authorization to be given. DO NOT SEND ITEMS WITHOUT A RETURN AUTHORIZATION.

Refunds: No refunds will be provided on clothing items. All other items returned after preauthorization will be inspected and approved, a refund will be processed to your original payment method. Notice a restocking fee, as well as original shipping and will be deducted out of the product refund. Return shipping will be paid at customers cost on all products other than defective clothing returns. Defective clothing returns shipping will be paid back to customer after inspection of clothing items are approved. Please allow 5-7 business days for the refund to reflect this change.

Restocking Fee: Customers will be charged a restocking fee for all items that are not part of a defective product of clothing return. 

Shipping Costs: The original shipping cost is non-refundable on clothing and all other items. 

We appreciate your understanding and cooperation.